Apr 17, 2008

anawnsmeynt



pasensya na po kau.


ayaw na talaga maayos nitong blog na 'to.

ayaw po makapag dagdag ng links.

gumawa nalang po ako ng bago para sure na nandun kayo.naman! walang silbi ang isang tahanan kung walang mga taong nakatira dito.

heto po ang bago kong blog.paki update nalang po ang mga links nyo.ako pa rin itu.nag iba lang ng title at siguro medyo maarte arte epek na ako ngayon.ahihi..

here


papacanton ako....

medyo happy tau ngaun.

akswali super hapi..yahooooo..ahahaha.

nirelease kasi kaninang bandang 8 a.m. yung result ng surveys para sa stats namin.

dyarraaaann...

na blast lang naman ang name ko.ahihi.

i got 2 surveys and,

100 % CSAT - meaning customer satisfaction

and

100 % IR- issue resolution.

ang nagsusurvey po ng mga calls namin eh isang independent company and on the average, an agent could get 8 surveys a month.results of which will be reflected on the monthly scorecard ng agent.the scorecard will determine the status or the value of the agent to the company.three green scorecards in a row (green=pass, red=failed), pwede na sya mag-aplay to a higher position like Team Lead.

we are being evaluated based on the satisfaction felt by the cust after the call and if the issue or the reason for the call was resolved.normally, dapat ma resolve ang issue para masatisfy ang cust.but, there were instances na kahit hindi mo na resolve ang issue, okay ka sa cust, dun papasok ang galing mo mangharot err mag-establish ng rapport sa cust.

two csat and IR would be a good start for me.medyo proud si TL kasi of the 19 members ng team, ako lang yung may ganun.charot.yabangness...i don't know bukas, sana ma maintain ko itu.am really praying kasi it will help me define my career path sa company where i am in right now.

marami pa akong kakaining bigas bago ko marating yung success.kaya pinagsisikapan ko talaga.crazy coz sa totoong buhay (anu 'to panaginip?ahihi)medyo supladito talaga ako, pero everytime im on a call, sooobrang bait ko talaga.nagagawa nga naman ng propesyunalismo.

sabi nga, you cant have it all.marami mang failures sa buhay ko, atleast nakaka-compensate ng paunti-unti yung mga ganito.anu nalang kaya mapi feel ko kapag bumagsak bagsak pa ako dito.baka maubos na selp-kumpidens at selp-respek ko.

no inspiration right now.sabi nila dati, ang account daw namin ay gay-dominated.sabi ko ngayon, it's not just dominated, it's actually an all-gay account.ngayon, mga 90 % ang bading, either nagpapanggap na straight,may jowang bading therefore bading din, baklitang baklita,"bi" kuno and baklang bakla to the highest level.yung natitirang 10 % ay para dun sa mga straight ngayon, na 3 months from now eh mag-iiba ng preferance dahil sa influence ng environment.ahihi..bound to be gay :p

sorry still cant add links.im trying to figure out what i can do, okay?stay on the line ma'am....

Apr 15, 2008

choose day


uy bago ang mukha ng blog ko.hekhek.kasawa na kasi yung dati.pero may problema, hindi ako maka add ng links.ewan ko, hindi ko mahanap eh.papatulong nalang ako sa friend ko para magawan ng paraan.kakapindot ko ng kakapindot kahapon, nagulo na.bobo kasi ako pagdating sa mga gani-ganito.sana maibalik ko po.

lakwatsa to the max kami kahapon.nagising ako ng bandang 7 am kasi may kumakatok sa pinto.akala ko pulis,hekhek, si manang labandera pala.napilitan na ako bumangon kasi pag in-ignore ko sya baka piliting pumasok at maabutan akong hubok hubak :p na natutulog.ahihihi.

i gave some instructions sa paglalaba.infairness kay manang, mahigit na isang taon ang relationship namin pero di ko pa alam name nya,ahihi.aliw na aliw yun sa akin kasi lagi ko binibigyan ng pang meryenda.mabait kasi tsaka maayos gumawa.dinamay ko na ang aking mga kumot at pillow case na may mga talsik talsik..hehe.

after ni manang, kumain ako ng sakto sa oras.naligo at tinawagan ko si chen-chen.friend ko yun na sobrang galing, dugo-dugo talaga ako. andaming kinuhang kurso sa college,may masteral at eklat eklat na bumagsak sa pagiging call center agent.hehehe.apir.

nagkita kami sa robinson.naghanap muna kami ng banko, kakaaliw kasi mga 80 % ng nasa pila ay mga kasamahan namin sa trabaho.wala lang.sweldo day kasi kahapon kaya ayun.bandang ala una nayun eh kaya kumain muna kami ng lunch.ako lang pala kasi ayaw ni chen.sa casa ilongga ko sya inaya, as usual ang order ko ay ang walang kamatayang KBL.hehe.masarap yun. orig bisaya dish.deretso na kami SM.i bought a pair of jeans and a green shirt sa Jag.Si chen naman ay shoes.kinulit ko sya na samahan ako sa bench para bumili ng sling bag kaso hindi ko nagustuhan yung mga nasa display.bumili nalang kami ng flip flops.apir.malalandi.brown yung sa akin, blue yung sa kanya.

i was thinking of buying a shoes sa converse kaso di na kinaya ng budget ko.pag bumili ako nun, kaya naman pero hindi ako kakain ng 2 weeks.hehehehe.pinag-isipan ko ng matindi ha.hehe.willing na willing magutom basta makapag sapatos lang.wawa naman ako :-( hehehe.

syempre saan ang susunod na pupuntahan ng dalawang mga adik? national bookstore..dyarrrran.hehe.biglang nakita ko yung professor ko sa college dati, tago to the max ako sa mga libro.ayoko kasi makita nya, tapos pag tinanong ako kung saan ako ngayon,eh call center ang maisagot ko.sigurado big deal yun kay ma'am.nakakahiya.mataas tingin nya sa akin, charot, tapos biglang kohlsentah...wtf.

churprays...nakita namin si cecille sa NB.bibili daw ng card.di ako pinapansin nun eh, mga one week na.hindi ko alam kung bakit.bigla nalang may ganung pakiramdam.alam ko nagsimula yun nung pilit nya inaagaw yung letter na nakita kong nakaipit sa nukbuk ko.eh ayaw ko ibigay..hayaan na natin sya.baka may problema lang.

pinansin nya si chen obkors.sa akin malamig.nagpasama lang bumili ng shades tapos uwi na raw sya.kami naman diretso sa ice castle.halu halo minus the sugar order ko.chocolate sundae kay chen.eversince ayaw ko ng halu-halo na may sugar.napaka redundant nung asukal,ice cream at gatas.hehehe.hate ko matatamis eh.may magjowang mga papa sa table katabi namin.hayup, share sa halu halo at burjer.ahihi.may pahid pahid pa ng tisyu sa face.naks.lufeet.

umuwi na kami afterwards.mga 8pm na rin.ligo lang and then sleep na.later may pasok na ako.excited na nga ako ma bullshit bullshit ulet ng mga kano.ahihi.isa lang naman solusyon dun eh, press mute at "bullshit ka rin! leche ka! gagu! bobo! tapos press mute ulet..."Im really sorry sir.I understand how you feel and........char!"


Apr 14, 2008

.....inaayos ko po blog ko.naks.parang marunong lang.babalik po ako maya-maya :p

Monday Shift/Tuesday.......My Rest Day

this is the day i am most afraid of...


no reason for me to stay on bed coz I have all day free.

no reason for me to sleep yet as I can do that in the normal sleeping time.

more time for me to listen to my favorite songs.the highly emotional ones.

more time for me to think.

more time for me to look back.

more time for me to surf the net, look for updates.

more time for me to visit blogsites....including his new one.

sleep = forget.

awake = pain.

pain here.

hurt there.

pain and hurt everywhere.


when were still "friends", the day usually starts with a good morning message.something to cheer the morning up..something to hold on to for the rest of the day.breakfast check.lunch check.dinner check.some iloveyous in between.plenty of hugs.overflowing mwaaaahs.

these things will never happen again, i am totally aware of that.still, i'm glad that atleast, for six months I had the best time of my life :p


here's a song that i love. kinulit ko pa sya to listen to this.iba panlasa namin sa mga songs, masang-masa ako, burgis-kapitalista yung kanya (whatever that means) :p.

***********************************************************

Teardrops On My Guitar





Apr 12, 2008

TL's deadly lines

1.Everybody deserves a second chance; but never a third one.I am so gonna send you all a memo and I will file it so that it will be part of your record forever and ever.

2.If time is what you need, I don't have time.

3.Guys please, respond when i blast something on quickcom.I need to make a report whenever you are in a long call coz the OM requires me that.If you won't give me a call driver, they will stone me to death.hahahaha

4.Press Aux3 on your Avaya when you're going out for a break.No one should log you out, if somebody does that, tell me so I can hurt that person physically..hehehe.bayolens.

5.Your score card is colored red, meaning you failed.It's red, red, red..are you in-love?It's not even February yet.


Apr 11, 2008

Law of Attraction

simple lang.

isipin,panaginipan,iimagine habang naliligo,ikwento sa sarili habang nagsusuot ng medyas,i-blog


na mahu-holdap ka...


at mangyayari nga, wala pang 5 minutes.



buhay pa ako guys,yun ang maganda dun.kung law of attraction din ang umepal, hindi ko na alam.buhay pa ako, bow.cellphone ko?hahahaha.iniwan ko sa bahay,bleh.

Apr 10, 2008

sleep/forget

Byuti o Buhay?

Naranasan mo na ba yung mahirapang pumili between two things?Eh yung mamili between a very important thing and a totally wala lang tapos pinili mo yung totally wala lang dahil sa katangahan at kaartehan mo? Eto yun..

My shift starts at 1 am, sometimes at 3 am at mahirap magbyahe sa ganitong mga oras. wala naman akong kotse, at yung kaibigan ko, although nag-ooffer na sunduin ako araw-araw sa bahay eh nahihiya naman ako so tumanggi ako.buti pa sya may driver na willing magising ng ganung oras para ihatid sya sa trabaho.

marami ng cases ng robbery at killings involving call center agents. at medyo kabado ako dito.i discussed the problem with my TL and she told us, those who are scheduled sa ganung oras, na maagang pumunta sa workplace. there is a sleeping lounge there where we could stay and sleep until our shift starts.

dilemma is.

pag ginawa ko yun,dun natulog, magugulo ang buhok ko,mangangarag tsura ko, mamumula mata ko, baka may muta-muta pa.before one can reach the sleeping lounge, he has to pass by the production floor where all agents are in. total exposure itu ng mukha mo.and how would you feel kapag yung bagong gising na tsura mo yung irarampa mo sa buong floor pagkagising mo? pinag isipan ko ang lahat, buhay o buhok? ang pinili ko ay buhok.hekhek. bahala ng magbyahe ako ng ganung kadelikadong oras araw-araw keysa ngarag ngarag na makita ng mga agents sa bagong gising at dugyot dugyot na tsura ko.

*****

another case of stupidity.

*****

nung papasimula palang ako sa trabaho ko, madalas na imagine-in ko na magkaproblema sa system at maapektuhan ang service namin. nangyari itu kanina. galak na galak ako dahil ibig sabihin makaka escape ako sa mga irate na callers at relax relax lang. we were instructed to do the call back spiel, flashed on our screens was only the call back script.parang bata lang ako na kilig kilig dahil basa ng basa lang ako ng script.pero nung papatagal na, nag iiba na tingin ko.mas mahirap pala ang ganun, hekhek.karma agad.natuyo na ang lalamunan ko, dehydrated na ako at pagud na pagud na dahil sa walang katapusang pasok ng calls na binabasahan ko ng script.naisip kong wala talagang madaling trabaho, ganun pala yun...

*****

while checking on my things, biglang may nalaglag na piece of paper na nakasingit sa notebook ko. it was a letter, with a number on it. i don't know kung sinu naglagay nun sa notebook ko.kulay dilaw ang tinta ng ballpen.may mga drawings at may cellphone number.napaisip ako..hmmmm.

*****

suplado nung katabi kong bading na kunwari lalaki.antaray grabe, binulyawan ako nung nagtanong lang ako ng something about the account kasi hindi ko alam sasabihin sa caller ko. hindi ko na sya pinansin o tiningnan man lang mula nun. problema nya? alam nyang bago palang ako, sya sobrang tagal na.gudlak sa career nya. hayup sya.hehehe

*****

di pa masyado nagsisink-in ang pain.nakakatulong ang puyat talaga.naitutulog mo ang lahat ng sama ng loob mo.

sleep = forget :p

Apr 8, 2008

You, with the classical name ;-)


hi..


di mo naman 'to mababasa di ba? kasi hindi mo alam na may blog ako :p.

araw araw magkasama tayo, sabay kumain, sabay umuwi, magkatabi sa jeep, share sa y-connect, partner sa mock calls, share sa kape, share sa sandwich, share sa locker..

share sa jacket pag sobrang lamig.

share sa kutsara, sa tinidor, sa baso.

pero meron akong hindi pa naisi-share sa'yo.alam ko alam mo, alam ko ramdam mo.ayaw kong magsalita,wala akong balak gawin.alam ko na di ka magtatanong, alam kong meron din sau...nararamdaman 'ko.ramdam na ramdam ko..

wala ng kwenta ang sinasabi ko.kaya nga dinadaan ko nalang sa kanta eh. hindi mo ba napapansin na kinukulit kulit kitang pakinggan ang kanta na 'to kahit alam kong sawang sawa ka na...gusto ko lang namang maintindihan mo ang sinasabi ng kanta..

kasi, alam kong hindi ko masasabi sa 'yo ang nararamdaman ko.

pero kaya ng kantang iparating sau kung anuman yung gusto kong sabihin..

march 3, 2008.golden peak hotel.dun tayo unang nagkita..dun ko unang kinanta ito sa puso ko...

*thanks for everything.thanks kahit merong mahigit limandaang upuan sa floor at pwede kang mamili kahit saan mo gustong pumwesto, pinipili mong mag stay sa tabi ko.inaantay mo ako at syempre, pinapakinggan mo ang mga kantang gusto ko..

isang araw, sasabihin ko na rin sau...

***********************************************************************


I've been down
Now I'm blessed
I felt a revelation coming around
I guess its right, it's so amazing
Everytime I see you I'm alive
You're all I've got
You lift me up
The sun and the moonlight
All my dreams are in your eyes

I wanna be inside your heaven
Take me to the place you cry from
Where the storm blows your way
I wanna be earth that holds you
Every bit of air you're breathin' in
A soothin' wind
I wanna be inside your heaven

When we touch, when we love
The stars light up
The wrong becomes undone
Naturally, my soul surrenders
The sun and the moonlight
All my dreams are in your eyes

And I wanna be inside your heaven
Take me to the place you cry from
Where the storm blows your way
And I wanna be the earth that holds you
Every bit of air you're breathing in
A soothing wind
I wanna be inside your heaven

When minutes turn to days and years
When mountains fall, I'll still be here
Holdin you until the day I die


********************************************************************




carrie underwood - inside your heaven

Apr 7, 2008

life's like that

sama sama nating tawanan ang aking mga katangahan moments.hekhek.pagpapatunay na ako ay tao lamang...hekhekhek


*****
Me: Thank you for calling ******, my name is michael may i have the wireless number that you're calling about please..?

no response...


Me: TL! TL! Ghost call...ghost call!

TL: Dear, your headset's mic is on mute.

Me: Ahihi..churi

*****
Very Irate Cust: You've been giving me a lot of headaches.You said that the phone I ordered will be delivered after 2 weeks.It's already a month and it hasn't arrived yet.What can you give me to compensate for all this bad service?

Me: Sorry to hear that sir. I'm going to give you an additional hundred minutes on top of your existing plan so that you may enjoy more minutes when you place calls to your loved ones.

Customer: I don't need that.

Me: May I know why sir?

Customer: Because I have unlimited minutes in my plan.

Me: *press mute.ahihihi. tanga 'ko bleh :p

*****
Customer: Can you make a memo there that says I called to make a promise that I'll pay next week?

Me: Opo sir..

Customer: What?

Me: smiling....Yes sir..ahihihi again :p

*****
Me: Help! Help! System error..my computer is not working.help!

TL: What happened?

Me: I'm supposed to delete all these SOCs but I can't.The computer is not responding.

TL: The account is suspended, that's why you can't make any changes.

Me: Really? Really? really? really? (just to mask my embarassment).

*****

Customer: I am going to make an online payment....baby baby baby (playing with an infant)

Me: Oh what an adorable baby. Is that your grandchild ma'am?

Customer: No it's my son.I have no grandchildren yet..

Me: Ahihi...that's just a joke ma'am.

*****
Some chorvas I heard..hekhek

*Sir, are you calling in behalf of the BAN owner or on behalf of yourself? lolz
*May I have the FIN (pin) to the account please?
*TL I upselled...(upsold right?)
*Sir the reason why you waited so long is because of the call kyuwi....(queue pala!)
*Oh my God! Sir...I'm seeing a pop-up in my computer saying you are a valued customer. (charot! OA..hehehe)


yun lang.walang kwenta no? ahihi//

Labels:

Apr 4, 2008

dumaan lang..


hi guys,


namiss ko kayo.

pasensya na sa hindi pag post ng matagal.may kinarir lang.sana okay lang kau...ako? dabest.puro kapalpakan, malapit na akong maging patron saint ng mga sablay. pero wala lang, tuloy pa rin.

callboy na pala ako ngayon.naglalakad na robot.nasa dead-end.

gigising ng alas onse ng gabi, maliligo ng 30 minutes.bubuksan ang aparador,kukuha ng damit.bihis.kuha ng bag.sapatos.mag-aabang ng sasakyan. pagpasok ng pinto, swipe ng ID, diretso sa locker,kukuha ng jacket.daan sa pantry,aabusuhin ang libreng kape.hanap ng cubicle na libre.press log-in.pull up ng tools.buntong hininga.

pindot ng auto in.


"Thank you for calling ******, my name is Mike, may I have the wireless number that you're calling about please...?"


"Thank you for calling ******, my name is Mike, may I have the wireless number that you're calling about please...?"


"Thank you for calling ******, my name is Mike, may I have the wireless number that you're calling about please...?"


"Thank you for calling ******, my name is Mike, may I have the wireless number that you're calling about please...?"


and the misery goes on...and on...and on...

swerte na kung may katabing mabango at cute.
swerte na kung may pumansin.
swerte na kung ngitian.
swerte na kung alukin.
swerte na kung...

hindi ko alam kung anu mangyayari sa future ko.padilim na ng padilim ang lahat(artebelles ha!). isang mali, tuloy tuloy na.antanga tanga tanga tanga tanga tanga ko kasi.


mik mik,jemar,

thanks for staying by my side.sorry for everything. thank you.
thank you.

**************************************************************
i always say i am okay. i am alright.i am fine.
i always lie...


*a person who can lie to himself is a lonely man,
and is in pain :p

***************************************************************

madrama ang post na itu.pagbigyan na.hehe.


-mikes :p







Hinder - Lips of an Angel

Labels: