eat all you can

anawnsmeynt

2008-04-17T02:50:00.000-07:00

pasensya na po kau.

ayaw na talaga maayos nitong blog na 'to.

ayaw po makapag dagdag ng links.

gumawa nalang po ako ng bago para sure na nandun kayo.naman! walang silbi ang isang tahanan kung walang mga taong nakatira dito.

heto po ang bago kong blog.paki update nalang po ang mga links nyo.ako pa rin itu.nag iba lang ng title at siguro medyo maarte arte epek na ako ngayon.ahihi..

here

papacanton ako....

2008-04-17T01:49:00.000-07:00

medyo happy tau ngaun.

akswali super hapi..yahooooo..ahahaha.

nirelease kasi kaninang bandang 8 a.m. yung result ng surveys para sa stats namin.

dyarraaaann...

na blast lang naman ang name ko.ahihi.

i got 2 surveys and,

100 % CSAT - meaning customer satisfaction

and

100 % IR- issue resolution.

ang nagsusurvey po ng mga calls namin eh isang independent company and on the average, an agent could get 8 surveys a month.results of which will be reflected on the monthly scorecard ng agent.the scorecard will determine the status or the value of the agent to the company.three green scorecards in a row (green=pass, red=failed), pwede na sya mag-aplay to a higher position like Team Lead.

we are being evaluated based on the satisfaction felt by the cust after the call and if the issue or the reason for the call was resolved.normally, dapat ma resolve ang issue para masatisfy ang cust.but, there were instances na kahit hindi mo na resolve ang issue, okay ka sa cust, dun papasok ang galing mo mangharot err mag-establish ng rapport sa cust.

two csat and IR would be a good start for me.medyo proud si TL kasi of the 19 members ng team, ako lang yung may ganun.charot.yabangness...i don't know bukas, sana ma maintain ko itu.am really praying kasi it will help me define my career path sa company where i am in right now.

marami pa akong kakaining bigas bago ko marating yung success.kaya pinagsisikapan ko talaga.crazy coz sa totoong buhay (anu 'to panaginip?ahihi)medyo supladito talaga ako, pero everytime im on a call, sooobrang bait ko talaga.nagagawa nga naman ng propesyunalismo.

sabi nga, you cant have it all.marami mang failures sa buhay ko, atleast nakaka-compensate ng paunti-unti yung mga ganito.anu nalang kaya mapi feel ko kapag bumagsak bagsak pa ako dito.baka maubos na selp-kumpidens at selp-respek ko.

no inspiration right now.sabi nila dati, ang account daw namin ay gay-dominated.sabi ko ngayon, it's not just dominated, it's actually an all-gay account.ngayon, mga 90 % ang bading, either nagpapanggap na straight,may jowang bading therefore bading din, baklitang baklita,"bi" kuno and baklang bakla to the highest level.yung natitirang 10 % ay para dun sa mga straight ngayon, na 3 months from now eh mag-iiba ng preferance dahil sa influence ng environment.ahihi..bound to be gay :p

sorry still cant add links.im trying to figure out what i can do, okay?stay on the line ma'am....

choose day

2008-04-15T17:13:00.000-07:00

uy bago ang mukha ng blog ko.hekhek.kasawa na kasi yung dati.pero may problema, hindi ako maka add ng links.ewan ko, hindi ko mahanap eh.papatulong nalang ako sa friend ko para magawan ng paraan.kakapindot ko ng kakapindot kahapon, nagulo na.bobo kasi ako pagdating sa mga gani-ganito.sana maibalik ko po.

lakwatsa to the max kami kahapon.nagising ako ng bandang 7 am kasi may kumakatok sa pinto.akala ko pulis,hekhek, si manang labandera pala.napilitan na ako bumangon kasi pag in-ignore ko sya baka piliting pumasok at maabutan akong hubok hubak :p na natutulog.ahihihi.

i gave some instructions sa paglalaba.infairness kay manang, mahigit na isang taon ang relationship namin pero di ko pa alam name nya,ahihi.aliw na aliw yun sa akin kasi lagi ko binibigyan ng pang meryenda.mabait kasi tsaka maayos gumawa.dinamay ko na ang aking mga kumot at pillow case na may mga talsik talsik..hehe.

after ni manang, kumain ako ng sakto sa oras.naligo at tinawagan ko si chen-chen.friend ko yun na sobrang galing, dugo-dugo talaga ako. andaming kinuhang kurso sa college,may masteral at eklat eklat na bumagsak sa pagiging call center agent.hehehe.apir.

nagkita kami sa robinson.naghanap muna kami ng banko, kakaaliw kasi mga 80 % ng nasa pila ay mga kasamahan namin sa trabaho.wala lang.sweldo day kasi kahapon kaya ayun.bandang ala una nayun eh kaya kumain muna kami ng lunch.ako lang pala kasi ayaw ni chen.sa casa ilongga ko sya inaya, as usual ang order ko ay ang walang kamatayang KBL.hehe.masarap yun. orig bisaya dish.deretso na kami SM.i bought a pair of jeans and a green shirt sa Jag.Si chen naman ay shoes.kinulit ko sya na samahan ako sa bench para bumili ng sling bag kaso hindi ko nagustuhan yung mga nasa display.bumili nalang kami ng flip flops.apir.malalandi.brown yung sa akin, blue yung sa kanya.

i was thinking of buying a shoes sa converse kaso di na kinaya ng budget ko.pag bumili ako nun, kaya naman pero hindi ako kakain ng 2 weeks.hehehehe.pinag-isipan ko ng matindi ha.hehe.willing na willing magutom basta makapag sapatos lang.wawa naman ako :-( hehehe.

syempre saan ang susunod na pupuntahan ng dalawang mga adik? national bookstore..dyarrrran.hehe.biglang nakita ko yung professor ko sa college dati, tago to the max ako sa mga libro.ayoko kasi makita nya, tapos pag tinanong ako kung saan ako ngayon,eh call center ang maisagot ko.sigurado big deal yun kay ma'am.nakakahiya.mataas tingin nya sa akin, charot, tapos biglang kohlsentah...wtf.

churprays...nakita namin si cecille sa NB.bibili daw ng card.di ako pinapansin nun eh, mga one week na.hindi ko alam kung bakit.bigla nalang may ganung pakiramdam.alam ko nagsimula yun nung pilit nya inaagaw yung letter na nakita kong nakaipit sa nukbuk ko.eh ayaw ko ibigay..hayaan na natin sya.baka may problema lang.

pinansin nya si chen obkors.sa akin malamig.nagpasama lang bumili ng shades tapos uwi na raw sya.kami naman diretso sa ice castle.halu halo minus the sugar order ko.chocolate sundae kay chen.eversince ayaw ko ng halu-halo na may sugar.napaka redundant nung asukal,ice cream at gatas.hehehe.hate ko matatamis eh.may magjowang mga papa sa table katabi namin.hayup, share sa halu halo at burjer.ahihi.may pahid pahid pa ng tisyu sa face.naks.lufeet.

umuwi na kami afterwards.mga 8pm na rin.ligo lang and then sleep na.later may pasok na ako.excited na nga ako ma bullshit bullshit ulet ng mga kano.ahihi.isa lang naman solusyon dun eh, press mute at "bullshit ka rin! leche ka! gagu! bobo! tapos press mute ulet..."Im really sorry sir.I understand how you feel and........char!"

2008-04-14T18:19:00.000-07:00

.....inaayos ko po blog ko.naks.parang marunong lang.babalik po ako maya-maya :p

Monday Shift/Tuesday.......My Rest Day

2008-04-14T00:19:00.000-07:00

this is the day i am most afraid of...

no reason for me to stay on bed coz I have all day free.

no reason for me to sleep yet as I can do that in the normal sleeping time.

more time for me to listen to my favorite songs.the highly emotional ones.

more time for me to think.

more time for me to look back.

more time for me to surf the net, look for updates.

more time for me to visit blogsites....including his new one.

sleep = forget.

awake = pain.

pain here.

hurt there.

pain and hurt everywhere.

when were still "friends", the day usually starts with a good morning message.something to cheer the morning up..something to hold on to for the rest of the day.breakfast check.lunch check.dinner check.some iloveyous in between.plenty of hugs.overflowing mwaaaahs.

these things will never happen again, i am totally aware of that.still, i'm glad that atleast, for six months I had the best time of my life :p

here's a song that i love. kinulit ko pa sya to listen to this.iba panlasa namin sa mga songs, masang-masa ako, burgis-kapitalista yung kanya (whatever that means) :p.

***********************************************************

Teardrops On My Guitar

TL's deadly lines

2008-04-12T10:49:00.000-07:00

1.Everybody deserves a second chance; but never a third one.I am so gonna send you all a memo and I will file it so that it will be part of your record forever and ever.

2.If time is what you need, I don't have time.

3.Guys please, respond when i blast something on quickcom.I need to make a report whenever you are in a long call coz the OM requires me that.If you won't give me a call driver, they will stone me to death.hahahaha

4.Press Aux3 on your Avaya when you're going out for a break.No one should log you out, if somebody does that, tell me so I can hurt that person physically..hehehe.bayolens.

5.Your score card is colored red, meaning you failed.It's red, red, red..are you in-love?It's not even February yet.

Law of Attraction

2008-04-11T04:53:00.000-07:00

simple lang.

isipin,panaginipan,iimagine habang naliligo,ikwento sa sarili habang nagsusuot ng medyas,i-blog

na mahu-holdap ka...

at mangyayari nga, wala pang 5 minutes.

buhay pa ako guys,yun ang maganda dun.kung law of attraction din ang umepal, hindi ko na alam.buhay pa ako, bow.cellphone ko?hahahaha.iniwan ko sa bahay,bleh.

sleep/forget

2008-04-10T02:26:00.000-07:00

Byuti o Buhay?

Naranasan mo na ba yung mahirapang pumili between two things?Eh yung mamili between a very important thing and a totally wala lang tapos pinili mo yung totally wala lang dahil sa katangahan at kaartehan mo? Eto yun..

My shift starts at 1 am, sometimes at 3 am at mahirap magbyahe sa ganitong mga oras. wala naman akong kotse, at yung kaibigan ko, although nag-ooffer na sunduin ako araw-araw sa bahay eh nahihiya naman ako so tumanggi ako.buti pa sya may driver na willing magising ng ganung oras para ihatid sya sa trabaho.

marami ng cases ng robbery at killings involving call center agents. at medyo kabado ako dito.i discussed the problem with my TL and she told us, those who are scheduled sa ganung oras, na maagang pumunta sa workplace. there is a sleeping lounge there where we could stay and sleep until our shift starts.

dilemma is.

pag ginawa ko yun,dun natulog, magugulo ang buhok ko,mangangarag tsura ko, mamumula mata ko, baka may muta-muta pa.before one can reach the sleeping lounge, he has to pass by the production floor where all agents are in. total exposure itu ng mukha mo.and how would you feel kapag yung bagong gising na tsura mo yung irarampa mo sa buong floor pagkagising mo? pinag isipan ko ang lahat, buhay o buhok? ang pinili ko ay buhok.hekhek. bahala ng magbyahe ako ng ganung kadelikadong oras araw-araw keysa ngarag ngarag na makita ng mga agents sa bagong gising at dugyot dugyot na tsura ko.

*****

another case of stupidity.

*****

nung papasimula palang ako sa trabaho ko, madalas na imagine-in ko na magkaproblema sa system at maapektuhan ang service namin. nangyari itu kanina. galak na galak ako dahil ibig sabihin makaka escape ako sa mga irate na callers at relax relax lang. we were instructed to do the call back spiel, flashed on our screens was only the call back script.parang bata lang ako na kilig kilig dahil basa ng basa lang ako ng script.pero nung papatagal na, nag iiba na tingin ko.mas mahirap pala ang ganun, hekhek.karma agad.natuyo na ang lalamunan ko, dehydrated na ako at pagud na pagud na dahil sa walang katapusang pasok ng calls na binabasahan ko ng script.naisip kong wala talagang madaling trabaho, ganun pala yun...

*****

while checking on my things, biglang may nalaglag na piece of paper na nakasingit sa notebook ko. it was a letter, with a number on it. i don't know kung sinu naglagay nun sa notebook ko.kulay dilaw ang tinta ng ballpen.may mga drawings at may cellphone number.napaisip ako..hmmmm.

*****

suplado nung katabi kong bading na kunwari lalaki.antaray grabe, binulyawan ako nung nagtanong lang ako ng something about the account kasi hindi ko alam sasabihin sa caller ko. hindi ko na sya pinansin o tiningnan man lang mula nun. problema nya? alam nyang bago palang ako, sya sobrang tagal na.gudlak sa career nya. hayup sya.hehehe

*****

di pa masyado nagsisink-in ang pain.nakakatulong ang puyat talaga.naitutulog mo ang lahat ng sama ng loob mo.

sleep = forget :p

You, with the classical name ;-)

2008-04-08T02:55:00.000-07:00

hi..

di mo naman 'to mababasa di ba? kasi hindi mo alam na may blog ako :p.

araw araw magkasama tayo, sabay kumain, sabay umuwi, magkatabi sa jeep, share sa y-connect, partner sa mock calls, share sa kape, share sa sandwich, share sa locker..

share sa jacket pag sobrang lamig.

share sa kutsara, sa tinidor, sa baso.

pero meron akong hindi pa naisi-share sa'yo.alam ko alam mo, alam ko ramdam mo.ayaw kong magsalita,wala akong balak gawin.alam ko na di ka magtatanong, alam kong meron din sau...nararamdaman 'ko.ramdam na ramdam ko..

wala ng kwenta ang sinasabi ko.kaya nga dinadaan ko nalang sa kanta eh. hindi mo ba napapansin na kinukulit kulit kitang pakinggan ang kanta na 'to kahit alam kong sawang sawa ka na...gusto ko lang namang maintindihan mo ang sinasabi ng kanta..

kasi, alam kong hindi ko masasabi sa 'yo ang nararamdaman ko.

pero kaya ng kantang iparating sau kung anuman yung gusto kong sabihin..

march 3, 2008.golden peak hotel.dun tayo unang nagkita..dun ko unang kinanta ito sa puso ko...

*thanks for everything.thanks kahit merong mahigit limandaang upuan sa floor at pwede kang mamili kahit saan mo gustong pumwesto, pinipili mong mag stay sa tabi ko.inaantay mo ako at syempre, pinapakinggan mo ang mga kantang gusto ko..

isang araw, sasabihin ko na rin sau...

***********************************************************************

I've been down

Now I'm blessed

I felt a revelation coming around

I guess its right, it's so amazing

Everytime I see you I'm alive

You're all I've got

You lift me up

The sun and the moonlight

All my dreams are in your eyes

I wanna be inside your heaven

Take me to the place you cry from

Where the storm blows your way

I wanna be earth that holds you

Every bit of air you're breathin' in

A soothin' wind

I wanna be inside your heaven

When we touch, when we love

The stars light up

The wrong becomes undone

Naturally, my soul surrenders

The sun and the moonlight

All my dreams are in your eyes

And I wanna be inside your heaven

Take me to the place you cry from

Where the storm blows your way

And I wanna be the earth that holds you

Every bit of air you're breathing in

A soothing wind

I wanna be inside your heaven

When minutes turn to days and years

When mountains fall, I'll still be here

Holdin you until the day I die

********************************************************************

carrie underwood - inside your heaven

life's like that

2008-04-07T04:04:00.000-07:00

sama sama nating tawanan ang aking mga katangahan moments.hekhek.pagpapatunay na ako ay tao lamang...hekhekhek

*****
Me: Thank you for calling ******, my name is michael may i have the wireless number that you're calling about please..?

no response...

Me: TL! TL! Ghost call...ghost call!

TL: Dear, your headset's mic is on mute.

Me: Ahihi..churi

*****
Very Irate Cust: You've been giving me a lot of headaches.You said that the phone I ordered will be delivered after 2 weeks.It's already a month and it hasn't arrived yet.What can you give me to compensate for all this bad service?

Me: Sorry to hear that sir. I'm going to give you an additional hundred minutes on top of your existing plan so that you may enjoy more minutes when you place calls to your loved ones.

Customer: I don't need that.

Me: May I know why sir?

Customer: Because I have unlimited minutes in my plan.

Me: *press mute.ahihihi. tanga 'ko bleh :p

*****
Customer: Can you make a memo there that says I called to make a promise that I'll pay next week?

Me: Opo sir..

Customer: What?

Me: smiling....Yes sir..ahihihi again :p

*****
Me: Help! Help! System error..my computer is not working.help!

TL: What happened?

Me: I'm supposed to delete all these SOCs but I can't.The computer is not responding.

TL: The account is suspended, that's why you can't make any changes.

Me: Really? Really? really? really? (just to mask my embarassment).

*****

Customer: I am going to make an online payment....baby baby baby (playing with an infant)

Me: Oh what an adorable baby. Is that your grandchild ma'am?

Customer: No it's my son.I have no grandchildren yet..

Me: Ahihi...that's just a joke ma'am.

*****
Some chorvas I heard..hekhek

*Sir, are you calling in behalf of the BAN owner or on behalf of yourself? lolz
*May I have the FIN (pin) to the account please?
*TL I upselled...(upsold right?)
*Sir the reason why you waited so long is because of the call kyuwi....(queue pala!)
*Oh my God! Sir...I'm seeing a pop-up in my computer saying you are a valued customer. (charot! OA..hehehe)

yun lang.walang kwenta no? ahihi//

dumaan lang..

2008-04-04T01:51:00.000-07:00

hi guys,

namiss ko kayo.

pasensya na sa hindi pag post ng matagal.may kinarir lang.sana okay lang kau...ako? dabest.puro kapalpakan, malapit na akong maging patron saint ng mga sablay. pero wala lang, tuloy pa rin.

callboy na pala ako ngayon.naglalakad na robot.nasa dead-end.

gigising ng alas onse ng gabi, maliligo ng 30 minutes.bubuksan ang aparador,kukuha ng damit.bihis.kuha ng bag.sapatos.mag-aabang ng sasakyan. pagpasok ng pinto, swipe ng ID, diretso sa locker,kukuha ng jacket.daan sa pantry,aabusuhin ang libreng kape.hanap ng cubicle na libre.press log-in.pull up ng tools.buntong hininga.

pindot ng auto in.

"Thank you for calling ******, my name is Mike, may I have the wireless number that you're calling about please...?"

"Thank you for calling ******, my name is Mike, may I have the wireless number that you're calling about please...?"

"Thank you for calling ******, my name is Mike, may I have the wireless number that you're calling about please...?"

"Thank you for calling ******, my name is Mike, may I have the wireless number that you're calling about please...?"

and the misery goes on...and on...and on...

swerte na kung may katabing mabango at cute.
swerte na kung may pumansin.
swerte na kung ngitian.
swerte na kung alukin.
swerte na kung...

hindi ko alam kung anu mangyayari sa future ko.padilim na ng padilim ang lahat(artebelles ha!). isang mali, tuloy tuloy na.antanga tanga tanga tanga tanga tanga ko kasi.

mik mik,jemar,

thanks for staying by my side.sorry for everything. thank you.

thank you.

**************************************************************

i always say i am okay. i am alright.i am fine.

i always lie...

*a person who can lie to himself is a lonely man,

and is in pain :p

***************************************************************

madrama ang post na itu.pagbigyan na.hehe.

-mikes :p

Hinder - Lips of an Angel

manila agents

2008-02-24T21:57:00.000-08:00

Agent: Thank you for calling (blah... blah... blah...) this is Betty Speking how may I help you?

Cust: Okay, Miss "Peking" I would like an authorization code....

----------------------------------------------------

Cust: (client was keyspelling his current location....)

Agent : okay sir, that's A for "Alpha"... M for "Mike".... O for.... for... "OSAMIS"?

--------------------------------------------------

Agent: May I have your last name please?
Cust: Smith
Agent: May I have ur first name?
Cust: Terry
Agent: Thank you Mr. Terry! Laughing

-----------------------------------------------

Agent: okay ma'm from what i see here we need to verify your add...do you have a tel num of your neighbor libing in the same street?

cust : what?

Agent: ma'm if you have a tel number of your neighbor libing in the same street?

-------------------------------------------------

Citiphone Agent: thank you for calling Metrobank, this is **** how may I help you?

Cust: ....??

Citiphone Agent: hello?

Cust: ....uh... I think I have the wrong number.

---------------------------------------------------

Cust: my address is 459 quintin drive...

Agent: sir, is that Q for cucumber? Laughing

----------------------------------------------

Agent: hello this is Clarissa, how may I help you?

Cust: Hello, Susan! Susan!

------------------------------------------

Cust: how much will i save with ur service?

Agent: sir, based on the computations that i made, if u switch to our service, we can give you a $75 savings every month!!!

---------------------------------------------

some spiels collected on our floor

1. Sir, kindly state your first and last name starting off with your area code?

2. Sir, do you happen to remember your first name, please?

3. So how long the camera?

4. Ma'am, please turn off all electrical appliances within the vicinity of your modem. This might be causing the interference.

5. Customer: So what do I do now?

Agent: Click on the OK button, and now let's keep our fingers crossed....

6. Customer: So are you a boy or a girl?

Agent: Well, let's just say a little bit of both....(Nyah!) Shocked

7. Sir, let us not tamper with the Safe mode. It was placed there for a purpose!

8. Customer: Mr. Stanley just stepped out of the house. This is his wife.

Agent: Can you ask him to step back in again, ma'am?

9. Customer: So do I turn the camera over?

Agent: Yes, sir. You would have to turn yourself over. Right, Sir. Laughing

-------------------------------------------------------

Agent: sir, i want you to type "restore"...R as in Robert, E as in Echo, S as in...

Cust: wait wait wait!!!...How do u spell echo?

------------------------------------------------------

Agent: sir, type P as in Paul

cust: what?! B as in Ball?

Agent: no sir, P as in Peter!

cust: OWWW...B as in Beer!!!

------------------------------------------------------

cust: Y as in You! E as in Eco 2 3 1

Agent: Y as in U? or Y as in...Y?

cust: Y as in YOU!! Y starts with a W! reffering to (why)

Agent: ok sir, so your service tag in W...E231

cust: F*ck You m0r0n!! (then hangs up the phone)

-------------------------------------------------------

agent talking to a in-house computer technician that goes to the customer's house & fix things, he called the tech support number for more help

ONSITE TECH: the customer is not with me right now, but i called in his behalf for a system exchange.

Agent: oh okay... would you know if he opened the chassis?

ONSTE TECH: i don't think so... but uh, yeah.. i don't hink he even used it yet. it just came in and it's not working and stuff, y'know?

Agent: alright.. so you mean that the system is virtually virginal..uhh. ummm.. i mean, it's still untouched?!!

----------------------------------------------------------

customer: I can't do this right now, just call me back ok?

agent: sure sir, I'll text you back

----------------------------------------------------------

customer: So you're telling me that there's no way I can monitor the minutes I use up?

agent: just look at the clock every time you call!

--------------------------------------------------------

customer (very irate): don't say ok, because it's not ok!@$%!^!!!!!

agent: ........ok... (at this time, nagwala ang customer) hehehe.

--------------------------------------------------------------

agent: I'm sorry but this is the only department that handles the calls of our customers.

customer: and what department are you?

agent: call center

customer: a what?!!

----------------------------------------------------------

there are times that you will encounter some filipino customers in america

agent: will that be all ma'am?

customer: Oo. Ay opo! ay...um sorry, i came from a different country kasi..ay!! I'm really sorry please bear with me (and then started to laugh).

-----------------------------------------------------------

agent: does someone live at the business location?

customer: oh God, i do hope not... it's just me, i presume.

we later found out that the customer is a cemetery manager

-------------------------------------------------------------

agent: ok sir, can you pls type cmd on the run field

cust: what?!!!

agent: cmd sir

cust: (irate!) WHAT IS THAT?!!!

agent: ok!!! C as in CUSTOMER, M as in MUST and D as in DIE Twisted Evil

------------------------------------------------------------

agent: (gave an assumptive question to get the billing add) so ma'am, youre still living at P.O. Box...

customer: honey, i dont live in a box. i have a house.

-----------------------------------------------

agent: if your change ever needs...err...if your need ever change please dial...

----------------------------------------------------------

agent: (speaking to a kid) so, is your mom in right now?

kid: wait up...mooooom!!! .......hello? (still the kid, prentending to be his mom)

agent: so your mom isnt there, is she?

kid: what are you talking about? im the lady of the house...

agent: alright, can i speak with your husband then?

kid: maaaartin! somebdy wants to speak with you... whos this? (still the kid, this time, tatay naman cya kunwari)

-------------------------------------------------------

agent: Michael Sparks is listed in your account. Do you know this person?

cust: no, who's that? Michael Sparts?

agent: Michael SparKs sir, that's SparKs. (iniistress yung K, coz he says it with a "T") again, that's, Michael Sparks, instead of a "T" that's a K. K for kilo or kitchen.

cust: What? hey listen, im a senior citizen. u got to pronounce it right. u have a lousy pronunciation of sparTs. Is it michael? or just Sparts?

agent: just michael sparks sir. (naiinis na ko..)

cust: JUST michael? J-U-S-T Michael?

agent: (shouts) MICHAEL SPARKSSSSSSSSSSS!!!! Evil or Very Mad

-------------------------------------------------------

Agent: Ma'am, Is that C as in Scissors?

From a Cebu call center...

2008-02-21T20:43:00.000-08:00

favorite line #1: "thank you for calling so much" (so much jud, daghan na kaayong thank you na bai.)

favorite line #2: "thank you so much for calling to you" (bwahahhaah!)

favorite line #3: "i'm breaking up on you,too" ( uuuuy! boyfriend-girlfriend mo?)

favorite line #4: well first, can i have your first and last name first?...ok for that one...you first have to save an itinerary first... ( this guy's favorite word must be "first')

favorite line #5: "the passenger has to die first before you will get a refund" (hihihi ayus!)

favorite line #6: "for this one you have to sign up first before you have to be signed up,ok?"(obviously kana ang meaning intawon!)

favorite line #7: "i can see that this is an unreserved reservation"

favorite line #8: "the sign up process is very free " you mean there are sign-up processes that are slightly free or half-free?"

favorite line #9: "how age is your son?"(hahahahaha! hala sigi paningkamut ug maayo!)

favorite line #10: "do you have a pen and a ballpen?" ( how about a pencil? do i need to have it,too? )

favorite line #11: "please bring a government photo issued id" (laluma sa english uy!)

favorite line #12: "could you repeat that again,please?"

favorite line #13:" because actually you need to actually sign up for an account first"( murag artista ba..actually..)

favorite line #14: "that is eastern pacific time" (buot buot kag time zone doh!)

favorite line #15: "can i have your sine in and location pless..."(asa na ang american accent training?)

favorite line #16: "i see here that this is just a reserved reservation" ( uhuh! that's what a reservation is supposed to be!)

favorite line #17: (for an opening line..) "thank you so much for that information... "(yeah right! the caller hasn't even said anything yet!)

favorite line #18: ( a call during Christmas day,an agent had this for a closing remark! ) "Thank you for calling and happy halloween!" (YIKES! i don't think Santa is gonna give you presents for this:( )

favorite line #19: "have a...have a...have a... have a happy holiday!"

favorite line #20: "have a...have a...have a...have a happy day!" (trying to find for a better adjective for a day,huh?)

favorite line #22: "would you like to reserve this for january nine or january tane?" (uhuh! american accent training!)

favorite line #23: "well,it defends..." (i repeat! american accent training!)

favorite line #24: (new dead air verbiage!)" if i don't hear from you within 5 minutes, i'm afraid i will have to release this call..."(you're willing to wait that long?)

favorite line #25: "i'm sorry i can't seem to access your account. are you sure you're already a passenger of expedia.com?" (the passenger is calling to purchase a flight meaning he is not yet a passenger!!!! for heaven's sake!)

favorite line #26:" i'm sorry but my supervisor is having a conversation right now..."( conversation jud? )

favorite line #27: "ok you will be leaving 9am in the morning" ( wait lang! karon pa ko! is there a 9pm in the morning? )

favorite line #28: "would you want to add 1 children for this itinerary?" ( 1 children?! )

favorite line #29:" thank you for calling, Mr. coupon" (pwede diay ta makabunyag og passenger?)

favorite line #30: "how many passengers will be staying in the room?" ( uy! flying hotel room? )

favorite line #31: "i'll just tell him nalang!" ( karon pa ko! international language na diay ang tagalog!)

favorite line #32: "ok for that one let me verify with my computer...according to my computer..."( i would love to get that computer...what brand?)

favorite line #33: "if i don't see you within 5 seconds, i'm afraid...".( my goodness! we are in the philippines. how on earth can the caller be here for you to see him in 5 seconds?!)

favorite line #34: (passenger shouting on the other line) "sige..sige...sige..."

favorite line #35: "would you like to add and attractions and services for this one? "( asa dapita sa purchase path ang "and attractions and services'? wa lagi ko kita ani?)

favorite line #36: "what i can offer you is a one times courtesy void "( naay two times? )

favorite line #37: "let me just walk you to the set-up "( mura man walk you to the door...kimpang ang caller? asa na dapita ang set-up?)

favorite line #38: "i'm sorry but there is something wrong with the airplane..."( passenger: what? my flight will still be in two months!)

favorite line #39:" i need to verify this one so let me just hold you for a while,ok?" (uy! very sweet na agent!)

favorite line #40: "i'm sorry but because of the queue that we are having, i'm afraid my supervisor is taking a call right now.. "(passenger asks how many calls are waiting?) "we are actually having 59 calls on queue..." (sus! giduka na gali ang uban kay walay calls!)

**** hoy D, yung sa manila yung isusunod ko. padala mo na. hehehe

byebye muna..

2008-02-12T22:51:00.001-08:00

guyz

am going home finally !

the sad part :-(

walang kuryente at walang internet sa amin. wala din kaming generator, walang solar chorva.

kaya di ako makakapag blog. sorry po.babalik naman ako.thank you po. i lab shoo.