papacanton ako....

medyo happy tau ngaun.

akswali super hapi..yahooooo..ahahaha.

nirelease kasi kaninang bandang 8 a.m. yung result ng surveys para sa stats namin.

dyarraaaann...

na blast lang naman ang name ko.ahihi.

i got 2 surveys and,

100 % CSAT - meaning customer satisfaction

and

100 % IR- issue resolution.

ang nagsusurvey po ng mga calls namin eh isang independent company and on the average, an agent could get 8 surveys a month.results of which will be reflected on the monthly scorecard ng agent.the scorecard will determine the status or the value of the agent to the company.three green scorecards in a row (green=pass, red=failed), pwede na sya mag-aplay to a higher position like Team Lead.

we are being evaluated based on the satisfaction felt by the cust after the call and if the issue or the reason for the call was resolved.normally, dapat ma resolve ang issue para masatisfy ang cust.but, there were instances na kahit hindi mo na resolve ang issue, okay ka sa cust, dun papasok ang galing mo mangharot err mag-establish ng rapport sa cust.

two csat and IR would be a good start for me.medyo proud si TL kasi of the 19 members ng team, ako lang yung may ganun.charot.yabangness...i don't know bukas, sana ma maintain ko itu.am really praying kasi it will help me define my career path sa company where i am in right now.

marami pa akong kakaining bigas bago ko marating yung success.kaya pinagsisikapan ko talaga.crazy coz sa totoong buhay (anu 'to panaginip?ahihi)medyo supladito talaga ako, pero everytime im on a call, sooobrang bait ko talaga.nagagawa nga naman ng propesyunalismo.

sabi nga, you cant have it all.marami mang failures sa buhay ko, atleast nakaka-compensate ng paunti-unti yung mga ganito.anu nalang kaya mapi feel ko kapag bumagsak bagsak pa ako dito.baka maubos na selp-kumpidens at selp-respek ko.

no inspiration right now.sabi nila dati, ang account daw namin ay gay-dominated.sabi ko ngayon, it's not just dominated, it's actually an all-gay account.ngayon, mga 90 % ang bading, either nagpapanggap na straight,may jowang bading therefore bading din, baklitang baklita,"bi" kuno and baklang bakla to the highest level.yung natitirang 10 % ay para dun sa mga straight ngayon, na 3 months from now eh mag-iiba ng preferance dahil sa influence ng environment.ahihi..bound to be gay :p

sorry still cant add links.im trying to figure out what i can do, okay?stay on the line ma'am....